Get 30% OFF on all Custom Boxes & Free Delivery

Claim Offer
Prime Custom Packaging logo
Order Now!

FAQ's

Ordering & Quotation

You can request a free quote through our website or by contacting our team directly at sales@primecustompackaging.com or +1 (855) 611-8876. Our packaging specialists will walk you through box style, size, material, printing, and finishing options before confirming your order.
No. Prime Custom Packaging operates on a zero MOQ policy, so you can order as few or as many custom boxes as your business needs, whether that’s a small test batch or a large wholesale order.
Before anything is manufactured, we send a free 3D mockup of your exact box for your review and approval, so colors, placement, and finish are all confirmed ahead of time.

Design & Artwork

Yes. Our in-house design team provides free design support on every order, helping translate your logo and brand colors into print-ready artwork if you don’t have a finished file ready.
Yes, you can send us your existing artwork and our team will prepare it for production, checking for any issues that could affect print quality before your order moves forward.

Materials & Quality

We work with corrugated cardboard, rigid board, kraft paper, SBS coated paperboard, and specialty compliance-grade stocks, chosen based on what your product and box style need.
Yes. Every order is quality-checked in-house before it ships, since we manufacture directly rather than outsourcing production to a third-party factory.

Samples

Yes. We provide a free 3D digital mockup of your exact box for review and approval before production begins, so you can confirm sizing, layout, and finish first.

Production & Delivery

Our standard turnaround time is 12 to 15 business days after final artwork and mockup approval. Delivery time on top of that depends on your location.
No. Free shipping is included on every order, so the price you’re quoted is the price you pay with no surprise freight charges at checkout.

Payments

Payment is handled through a secure Stripe invoice, which is sent to you once your order and mockup are confirmed.

Order Changes & Cancellations

Orders can be canceled before production begins. Once printing starts, cancellation may not be possible or may involve partial charges, since materials and press time have already been committed to your order.

Sustainability

Yes. Recyclable kraft and recycled-content board are available as standard material options across most of our box styles, so sustainable packaging doesn’t have to mean a separate, more expensive product line.

Customization & Finishing

We offer matte lamination, gloss lamination, spot UV, foil stamping in gold, silver, and holographic finishes, and embossing or debossing to add a tactile, premium feel to your packaging.
Yes. Every box we build is manufactured to your exact specifications rather than pulled from a generic stock catalog, so size, structure, and style are all customizable.

Printing

We offer both offset and digital printing. Offset is better suited to larger orders where color consistency matters across thousands of units, while digital is faster and more cost-effective for smaller runs and quick turnarounds.
Yes. We support full CMYK process printing for standard full-color artwork and PMS (Pantone) matching for brands that need an exact, repeatable color across every order.

Packaging Types

We manufacture mailer boxes, rigid boxes, tuck boxes, display and window boxes, two-piece and telescoping boxes, and sleeve boxes, across industries including bakery, food, cosmetics, jewelry, CBD, and apparel.

Wholesale & Pricing

Yes. Our wholesale pricing structure is available from your first order, whether you’re ordering fifty units or fifty thousand, since we price based on our actual manufacturing cost rather than a reseller markup.

Yes. Because there’s no minimum order quantity, a small or first-time business pays the same rate structure as a business reordering in bulk.

Find Your Product Without Any Difficulties